Return Eligibility:

Due to the custom nature of our products, all items are considered final sale. We craft each order with specific attention to detail, ensuring that what you receive is uniquely tailored to your preferences. However, we stand by the quality of our products. If your item arrives defective or damaged, we are committed to making it right.

Defective or Damaged Items:

In the rare event that you receive a product with a defect, please contact us immediately for a replacement. We will replace any defective item with the exact product originally purchased, at no additional cost to you. Please email us at jwilcox@lovejoyworkshop.com with details of the issue, including photos, if possible. Once we receive your email, we will respond promptly—typically within 2-3 business days—to address your concerns and initiate the replacement process.

Non-returnable Items:

Please note that all custom orders and items purchased on sale are final sale. These items cannot be returned, but in some cases may be exchanged.

Refunds and Exchanges:

Since all items are made to order and considered final sale, we do not offer refunds. We will, however, replace any items that are defective or damaged to ensure your satisfaction.

For any further questions about our return policy or to discuss a specific order issue, please don't hesitate to contact us at the email provided. We're here to help and ensure that your experience with our products is positive and satisfactory.